Terms of Service

By creating an account or using Welkome ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms constitute a binding agreement between you and Welkome (France).

Welkome is a SaaS platform that allows short-term rental hosts to create, manage, and share AI-generated welcome guides for their guests. The Service includes guide creation, QR code generation, multi-language translation, guest management, and financial tracking (paid plans).

• You must be at least 18 years old to use the Service.
• You are responsible for maintaining the security of your account.
• You must provide accurate information when registering.
• One person or entity may not maintain more than one free account.

The Service offers a free Starter plan and paid Essential (€9/month) and Pro (€19/month) plans. Paid plans are billed monthly or annually through Paddle, our payment processor. All prices are in euros and exclude VAT where applicable.

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial periods.

We reserve the right to change pricing with 30 days' notice. Continued use after the effective date constitutes acceptance of the new pricing.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any regulations.
• Upload content that is harmful, fraudulent, or violates third-party rights.
• Attempt to reverse-engineer, scrape, or abuse the Service or its APIs.
• Share your account credentials with others.
• Use the Service to generate spam or misleading content.

Violation of these terms may result in suspension or termination of your account without notice or refund.

Welkome uses OpenAI to generate guide content based on information you provide. You are responsible for reviewing and editing AI-generated content before publishing. We do not guarantee the accuracy of AI-generated content. You retain ownership of the content you create and publish through the Service.

By using the Service, you grant Welkome a limited license to process your property data solely for the purpose of providing the Service.

The Welkome platform, its design, and underlying technology are owned by Welkome. You retain all rights to the content you create. You grant us a non-exclusive, worldwide license to host and display your content as necessary to operate the Service.

To the maximum extent permitted by law, Welkome shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to loss of revenue, data, or business opportunities.

Our total liability for any claim related to the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.

We aim for 99.9% uptime but do not guarantee uninterrupted access. We may suspend the Service for maintenance with reasonable notice. We are not liable for downtime caused by circumstances beyond our reasonable control.

You may delete your account at any time from your account settings. We may terminate accounts that violate these terms or that have been inactive for over 24 months on the free plan, with 30 days' prior notice.

These terms are governed by French law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Paris, France.

For any questions about these terms, contact us at legal@welkome.app.